1. What is your return/exchange/cancellation and store credit policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for exchange or store credit (if the item is sold out). You must contact us for this exchange or store credit no more than 2 days after the item shows delivered from your USPS, FedEx, UPS or DHL tracking number. In addition, the item must be mailed back no more than 3 days after the initial ok to send back the item that way the situation can be rectified in a timely manner. Also, the item must be unwashed, unworn, unused or the exchange or store credit becomes void. For all manufacturer defect exchanges or store credit please contact firstname.lastname@example.org. All other merchandise is “Final-Sale” No Refunds, No Exchanges. There are absolutely no “cancellations” once you’re pre-order or (in-stock item) order is placed meaning paid for and confirmation is sent of your order saying it’s processing. This rule applies to all apparel, shoes, handbags, pre-order items and accessories including but not limited to necklace, earrings and hats. In addition, in the event an item is sold out you will get a “Store Credit” if you have multiple items on the order if the order only consist of one item you will be issued a direct refund. If you have any questions on this policy please contact email@example.com before ordering, this written detail listed in this paragraph is placed so you can read upon our terms before ordering. Once you order your order is acknowledgment and acceptance that you understand and will abide by our guidelines and agree to the terms and policy listed above. We have listed by every item a size chart to aide you in ordering so you will not encounter any problems. Please reference the description section of any item for more information on its size run and general wear.
2. What is “local pick up” ?
Local pick up, is an option you can use when checking out online. Simply use coupon LOCALPICKUP at checkout in the coupon section and the shipping, processing and handling fee if you reside in Houston, Texas will be waived so you can pick up in store, the store address is 2909 Hillcroft Street 100E Houston, Texas 77057. Once the order is made please call the store direct at 713-429-7125 to schedule your local pick up. We do apologize all “local pick up” orders must be scheduled, due to the high volume of traffic in the store absolutely no walk in’s will be accommodated. By choosing this option you are securing your size from our online inventory to pick up in store, all local pick up orders must be picked up within seven (7) business days, and they fall under the same rules and regulations as a online order meaning all sales are final there are no exchanges, no refunds and no store credits given to local pick up orders reference question #1 under Facts And Question’s for a detailed explanation. If you have any questions on this service provided before ordering please contact our sales team at firstname.lastname@example.org or call the store at 713-429-7125 before placing the order.
3. What payment methods are accepted?
Visa, MasterCard, Discover, American Express, and e-Check are accepted payment methods. The preferred method of payment is PayPal. However, you do not need a PayPal account in order to pay through PayPal. PayPal provides the option to pay with regular credit card if desired. If for some reason you are having difficulty or wish to pay with cash we do accept Western Union or Money Gram payments for an additional $15.00 surcharge. To obtain information on how to pay via Western Union or Money Gram kindly, contact email@example.com for details.
4. What is PayPal?
PayPal is an E-bay company that allows individuals and businesses with an email address to securely, easily, and quickly send and receive payments online. When you pay through PayPal, their company acts like the middle man during the transaction. You give your financial information to them, they deduct the funds from your account, and then they send the payment to us. By using PayPal, we do not have any access to your personal information, (i.e. bank account numbers and credit card numbers). The only information that we will have from you is your name, shipping address and email address. For more information, visit www.paypal.com.
5. Do you provide overnight shipping?
We do provide overnight shipping. When you check out you will see a option you can click called, Priority Express Mail (1 business day). When you click this option and pay please call 713-429-7125 for confirmation and your order will move to the front of the que. All overnight orders must be paid by noon cst Monday - Friday to ship out the same day otherwise they will be processed and go out the next day. Saturday overnight payments made by noon or after noon CST will dispatch Tuesday . We apologize the shipping department is closed Sunday and Monday. For any overnight shipping inquiries send a email to firstname.lastname@example.org. This email is monitored daily and you will receive a response to your request 24-48 hours later not including weekends or holidays. So, kindly, take this into consideration when placing a order with the request for upgraded shipping.
6. How long will it take to receive or see tracking on my merchandise once payment is made?
ALL ORDERS SHIP OUT IN 3-7 BUSINESS DAYS….IN ADDITION PLEASE NOTE THE 3-7 BUSINESS DAY TIME FRAME FOR YOUR ORDER TO SHIP OUT DOES NOT INCLUDE WEEKENDS, HOLIDAYS, SPECIAL ORDERS OR WHOLESALE ORDERS. Once shipped it takes 2-4 days for domestic and 6-10 days for international package to reach their destination. PLEASE NOTE: WHEN YOU RECEIVE TRACKING IT MAY NOT WORK IMMEDIATELY ALL PACKAGES ARE PICKED UP BY THE POST OFFICE AND THEY ADVISE 24-48 HOURS ARE NEEDED FOR THEM TO SCAN THE ITEM IN TO BE VIEWABLE TO THE PUBLIC. If after the 48 hours is complete and your tracking is not showing movement or the ETA of your package please send an email to email@example.com. In addition, if you have any other general questions pertaining to tracking that was not answered in this explanation feel free to email firstname.lastname@example.org make sure to send only 1 email and allow up to 24-48 hours for a response, thanks! For custom and pre- orders or wholesale orders kindly check the notes section of your invoice or the description section on the site for an estimated time of completion and any other shipping notations.
7. What happens if I don’t pick up my “local pick up” order?
All local pick up orders must be picked up within seven (7) business days. After seven (7) business days it is your responsibility to contact the company and make proper arrangements regarding this order e.g for it to be shipped or an extension on it’s pick up date. If no arrangements are made we will hold the order for no more than thirty (30) days as a courtesy and after the thirtieth day the item(s) will be donated to charity. Please note the same policies apply to a returend order from the mail and a local pick up order. There are ABSOLUTELY no cancellations on “local pick up” orders and all sales are final even if the package is not retrieved. If you have any further questions on this service we provide contact our sales team at email@example.com.
8. I don’t see my discount code applied to my total?
The discount code will be applied to your total at the end of the check-out process.
9. How will my order ship if I ordered a pre-order item?
In the event, you ordered a pre-order the entire order will be satisfied and shipped as a whole once the pre-order item arrives. However, if you don’t want the order to ship at the later date to satisfy the pre-order item because the pre-order item is more than 30 days out please send a email to firstname.lastname@example.org. In this email let them know your pre-order item is more than 30 days out and they will break the order up and ship the instock items first and the pre-order item(s) second when it arrives at no extra cost to you. In addition, if the pre-order item is expected to arrive in less than 30 days you can email email@example.com and they can ship separately by sending a invoice to you for shipping once shipping is paid the in-stock items will ship and then the pre-order item will ship at the later date. Please for all matters concerning this email firstname.lastname@example.org or call the sales office at 713-429-7125 thanks!
10. What happens if I order something and it’s sold out?
In the unfortunate even’t your order a item and it’s sold out and you had only one item for your order you will be issued a full refund. Refunds process immediately by the shipping department and are usually back on your card or account in 3-5 business days. In the event, you ordered more than one item and the item is sold out you will be issued store credit (for the amount you paid for the item with any discounts if deemed appropriate) the store credit may be used towards any item on site with no expiration date. In addition to the store credit for the missing item their will be an additional credit that covers what the cost of the missing item(s) was.